Returns & Complaints

Returns Policy

We want you to be happy with your purchase.

If you wish to return your order, you may do so within 28 days of delivery, provided the furniture remains in its original condition.

Please note:

• A return fee equivalent to 20% of the value of the returned items will be deducted from your refund to cover inspection, handling and restocking costs.
• Customers are responsible for arranging and paying for the safe return transportation of the furniture.
• The original delivery cost included within your purchase price is non-refundable.
• Any damage that occurs during return transit or evidence of misuse may result in an additional deduction from the refund based on the condition of the goods received.

Please contact us before arranging any return so we can provide the correct returns procedure.

Returns Address

Complaints Procedure

If you experience any issues with your purchase, we’re here to help.

Please email:

To help us investigate your case quickly, please include:

• Your full name
• Delivery address
• Order number if available
• Date of delivery
• Description of the issue
• Clear photographs or videos showing the problem

We aim to review all complaints promptly and advise on the most appropriate resolution.