Delivery Issues

Please Inspect Your Furniture on Delivery

We kindly ask that you inspect your furniture carefully before signing for delivery.

If you notice any damage while our delivery team is still at your property, please inform them immediately. In many cases, we can arrange a replacement part or offer an appropriate solution as quickly as possible.

Once the delivery has been accepted and signed for without any issues being noted, we are unfortunately unable to accept claims for transit damage reported after the delivery team has left.

Missed Deliveries & Late Cancellations

Our delivery service is provided free of charge as part of your purchase.

If you cancel your delivery within 24 hours of your scheduled delivery date, cancel on the day of delivery, or are unavailable when our delivery team arrives, additional delivery charges may apply before a new delivery can be arranged.

To avoid unnecessary costs and delays, please ensure someone is available to receive your order on the agreed delivery date.

Access & Measuring

It is the customer’s responsibility to ensure that all furniture ordered will fit through doorways, hallways, staircases and into the intended room.

Please carefully measure all access points before placing your order.

If our delivery team is unable to complete the delivery because the furniture will not fit into your property, re-delivery or exchange charges may apply.

Incorrect Items

In the unlikely event that you receive an incorrect item due to an error on our part, we will arrange collection and replacement at no additional cost to you.

Missing Components

If your order arrives missing small accessories such as sofa feet, decorative cushions or similar components that do not prevent normal use of the furniture, we will arrange for these items to be sent to you as quickly as possible.

Please contact us with your order details and photographs if applicable.